Own Researcher and Stakeholder Communication

• Act as ServiceNow's primary technical point of contact for bug bounty researchers across the full lifecycle of a report.
• Handle severity and validity disputes directly, keeping every exchange clear, timely, respectful, and technically credible.
• Translate technical findings for internal stakeholders and keep engineering and leadership current on status and risk.

Mentor the Team and Raise Triage Standards

• Provide technical mentorship to earlier-career PSIRT engineers, developing depth in reproduction, code analysis, severity judgment, and communication.
• Set and maintain the bar for triage quality and strengthen program practices over time.

Lead Advanced Security Work Beyond Triage

• Conduct variant hunts to find related instances of reported vulnerabilities before they are discovered externally.
• Perform original platform security research to surface issues ahead of external researchers.
• Lead major product security incidents on the PSIRT side, coordinating response across teams under pressure.
• Run forensic postmortems after significant incidents to determine how the issue reached production, including how design-level flaws bypassed release processes, and confirm that remediations hold.

To be successful in this role, you have:

• 8+ years of hands-on experience in product security, application security, penetration testing, or vulnerability research. Depth of expertise matters more than years.

Expertise in:

• Common web and application vulnerability classes and exploitation techniques.
• Vulnerability reproduction, severity assessment, and defensible risk scoring under ambiguity.
• Coordinated vulnerability disclosure.

Code and development fluency:

• Strong code comprehension in Java, JavaScript, and Python, with the ability to trace root cause in large, unfamiliar codebases and review pull requests.
• Ability to write code and propose concrete fixes. This is not an application-building role, but you reason fluently in code.
• Working knowledge of Git, Gradle, Maven, CI/CD pipelines, and secure SDLC.
• Proficiency with Claude Code or equivalent AI coding assistant for code comprehension and security research.
• Exceptional written communication. You will represent ServiceNow directly to external researchers, frequently in disagreement, and bridge those researchers and internal engineering. This is a core requirement of the role, not a supporting skill.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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