Full job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

About the Team

The Global Security Support Center (GSSC) plays a critical role in strengthening ServiceNow’s internal and external security posture and acts as a key interface with customers on security‑related matters.

GSSC AppSec is a globally distributed team responsible for owning the Customer Penetration Testing & Security Findings (CPT & SF) program, partnering across the Security Organization to reduce risk, handle escalations, and represent the voice of the customer.

This role is focused on ServiceNow instance security, helping customers and internal teams identify, understand, and remediate insecure configurations and instance‑level security gaps.

Role Summary

As an Staff Application Security Engineer in GSSC AppSec, you will secure ServiceNow instances by identifying configuration‑driven security risks, validating customer‑reported findings, and driving clear, actionable remediation guidance.

This is a hands‑on technical role that blends application security expertise with deep ServiceNow platform knowledge. At the senior end of the range, you will operate with minimal direction, own complex instance‑security problem spaces, and influence how GSSC AppSec scales instance security guidance and posture improvements globally.

Key Responsibilities

ServiceNow Instance Security & Hardening
Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability.