Full job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions: who and what can access critical resources? We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents.

We are looking for a seasoned Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows. You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services.

What you’ll do:

Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact.
Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases.
Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance.
Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness.
Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability.