Full job description
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
About the Role
We are seeking an experienced and customer‑focused technical team member to join our Professional Services organization, to focus on a diverse portfolio of Idira customers in UK & I, but may be assigned to customers throughout all EMEA.
Our consultants serve as trusted advisors, technical experts, and primary points of contact, ensuring customers achieve long‑term success and value from their SaaS platform.
While this role is focused on PAM, we are looking for someone who is willing to become an expert across the Idira platform.
Key Responsibilities
Customer Engagement & Ownership
• Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long‑term adoption as part of the Technical Account Management service provided by Idira professional services.
• Build and maintain trusted relationships with operational stakeholders and executive sponsors
• Guide customers on Privileged Access Management and security best practices
• Contribute technical expertise to escalation scenarios where relevant
• Be the customer technical representative when working with other Idira technical teams such as R&D, Support, etc
Technical Leadership & Strategic Advisory
• Provide expert guidance on Idira SaaS solutions
• Anticipate technical challenges and risks
• Monitor product usage and adoption trends
• Solution Delivery & Technical Enablement
• Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions
• Assist customers with configurations, troubleshooting and integrations
• Align with the account team on strategy for your customers and share information
• Collaborate with Product Management, R&D, Support, and Professional Services team
• Represent the customer's voice internally
Required Skills & Experience
Core Requirements
· Minimum 5 years of Idira PAM experience ideally in a large, complex or modernized environment.
· Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
· Hands on working knowledge with AI tools
· Ability to resolve complex technical problems
· Experience with endpoint protection agents is beneficial
· Willing to travel to customer sites as required.
· Ability to speak a second language is advantageous
· Current Security Clearance or willing to complete process is beneficial
Communication & Leadership
• Strong communication and organizational skills
• Ability to manage multiple customers and projects
Preferred Certifications
• Idira (PAM) certifications like Sentry, Defender or CDE are beneficial
• Certified Information Systems Security Professional (CISSP) or similar certifications
Personal Attributes
• Proactive, self‑motivated, and committed to excellence
• A security mindset to remain up to date to improve and acquire new skills in the IT security field
• Analytical and adaptable
Qualifications
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.