Full job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

This is a hands-on engineering and architecture role within Cyber Defense Engineering (CDE), applied to some of the hardest, least-defined problems in cyber defense, protecting a platform trusted by thousands of the world's largest enterprises. You'll operate with minimal direction and broad latitude to set the technical agenda.

You'll start by tackling one of the highest-stakes problems in enterprise security today: how do you secure a company's own employees and systems as they adopt AI faster than anyone can govern it? Think compromised internal agents, AI copilots that leak sensitive data, and shadow AI tools appearing before any policy exists.

You'll architect the threat models, controls, and secure-by-design standards other teams build against, partnering with ServiceNow's product AI security research team to apply frontier research internally, and you'll be the technical authority Security, IT, and Engineering rely on for internal AI threats.

Beyond internal AI security, you'll also lead initiatives that use AI to transform cyber defense more broadly, such as modernizing blue and red team practices or solving problems that don't have a name yet. This role is for engineers who want to keep solving cyber defense's hardest, least-defined problems at the frontier of the field, not run a single program indefinitely.

What You'll Do

Architect Internal AI Security Strategy: Own the security architecture for internal AI adoption across ServiceNow, including agentic tools, LLMs, copilots, and the automation built on them